Systems Administrator

  • Full Time
  • Melbourne

Website DNA Talent

Systems Administrator

About the Company

Our client is an innovative independent K–12 school with a strong history of academic and co-curricular success. Students are being prepared for a lifetime of learning, leadership, and participation in our global community.

About the Role

The Systems Administrator is an integral member of our ICT team responsible for supporting the everyday operation, set-up and maintenance of our computer and network systems, and providing 3rd level troubleshooting.

They have a responsive organisational culture and, as such, the responsibilities within this role may be altered to adapt to the evolving needs of the School.

Responsibilities

  • Service Desk and General Support Backup
    • Provide 3rd level troubleshooting and escalation resolution (onsite or remote) within agreed timeframes and service levels
    • General technical support for staff and students
    • Provide support to clients in diagnosing and resolving hardware and software issues
    • Maintenance and repair of company’s owned digital devices
    • Maintain all peripheral equipment
    • Create user documentation and manage ICT self-help tools
    • Assist with general user account management
    • Manage login usernames and passwords
  • ICT Asset Management and Inventory
    • Import assets and maintain asset accuracy
    • Upgrades
    • General administration
    • Licence renewals
    • Troubleshooting and escalation of issues to service providers.
  • ICT Infrastructure Support
    • Server maintenance including Windows and Linux based systems
    • Creation and management of compute/storage including virtual machines through VMWare
    • Authentication platforms and SSO
    • On premise web / IIS configuration
    • Install, configure, test and maintain operating systems, networks, application software and system management tools
    • Ensure the highest levels of infrastructure availability
    • Maintain the integrity of secure systems during the upgrade process (backup, patching, antivirus updates)
    • Complete routine and regular maintenance for the schools systems.
  • Sophos Cloud
    • Endpoint security policy deployment and administration
    • Sophos phish testing creation and reporting
    • License renewals
    • Troubleshooting and escalation of issues to service providers.
  • Microsoft / Azure Cloud management
    • Microsoft Intune configuration and deployment
    • Azure Active Directory management
    • Microsoft 365 management.
  • Other Duties
    • Annual digital device rollout and handback coordination
    • Shared administration of various software
    • Prepare and maintain technical, design and operational documentation.
  • Working Relationships
    • Reports to the Director of ICT & Digital Learning
    • Works collaboratively with the ICT Team
    • Provides customer service specialising in ICT to members of the school’s community.
    • Responsible to the Director of Business, Finance & Facilities and ultimately the Principal.

Qualifications

  • Essential
    • Completed an IT degree or equivalent with at least 5+ years’ experience in delivering technology / infrastructure solutions (project implementation) to medium – large organisations
    • Demonstrated experience in the roll-out of technology projects such as Wi-Fi implementation, unified communication, networking, mobility, cloud solution (such as Office365) and other infrastructure projects
    • Experience in VMWare technology, with a strong background in the use, support, administration and deployment of infrastructures (Windows/Linux)
    • Experience with Win10, M365 and Mac based environments
    • Experience managing the following:
      o Windows Server, Linux
      o Microsoft 365
      o Azure AD
      o Microsoft Intune
      o Veeam back up and replication
      o VMWare
      o Intermediate / Advanced Powershell programming abilities
      o Active Directory, DHCP, DNS, SMTP, IIS and certificate management
    • Experience in the implementation of appropriate security measures and practices to ensure business systems, networks and telephony are secure from threats
    • Strong awareness and understanding of hardware, networks, security, coding tools, software technologies and applications
    • Ability to maintain and uplift a variety of systems using best practice (security, testing, utomation, and monitoring)
    • Analytical skills and a practical approach to solving business problems
    • Ability to deliver smaller projects from a one-person team and work with a larger group on more complex projects
    • Capacity to operate both independently, using initiative and self-direction, and as a team member to produce consistently high-quality work
    • Demonstrate a willingness to learn, embrace emerging technology and highlight your dedication to long term growth.
  • Desirable
    • Experience in the following will be an advantage but not essential:
      o PHP
      o Synergetic
      o JAMF
      o Consent2Go
      o Sage
      o Clearpass and Airwave
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