National Account Manager

  • Full Time
  • Melbourne

Website DNA Talent

National Account Manager

About the Company

They’re the ones who bring renowned Australian iconic brands to life for today’s customers and tradies. They prioritize their customers’ requirements in all of their decisions, and they’ve been first to market with countless breakthroughs over the years, thanks to a combination of customer insights, in-house R&D capabilities, and carefully chosen collaborations that pushes them to be better.

About The Role

Our Client is in a high-growth period which means the team is expanding and are looking for a National Account Manager to join their Sales department based at the dynamic and fast-paced office. This role will be managing all things sales in developing, preparing, and executing new product initiatives and major range reviews while working closely with the Product Development and Design teams. The National Account Manager is a customer-facing role with interaction and involvement with the largest customers at a strategic level. Industry experience is advantageous, but not essential.


Reporting to National Business Manager your responsibilities will include:

  • Establishing and maintaining support for allocated major account customers
  • Work closely with the Merchandise team to develop strategic partnerships with customers
  • Assist in the preparation and execution of new product initiatives and major range reviews
  • Ensure major account orders are processed to maximise warehouse efficiencies
  • Support the customer by delivering an exceptional standard of customer service whilst seamlessly managing any issues that arise
  • Maintain strong and cooperative internal relationships with other functional areas such as Operations, Supply Chain, Inventory, IT and Finance, to successfully coordinate and deliver sales strategies
  • Organise Range Reviews, Promotional & Seasonal Product Programs, Sales & marketing events, Team and customer training
  • Coordinate and submit all new product, promotional/new product allocations and help develop product information and selling aids to assist the Field Sales Team
  • Help development and coordination of promotions, marketing initiatives and workshops including annual trade events and exhibitions

Key Skills

  • Must have previous experience in an Account Management or National Sales role
  • Strong attention to detail
  • Able to prioritize workload and have excellent organisational skills
  • Excellent Customer service and problem-solving skills
  • Previous experience working within the Hardware/Garden/DIY retail industry would be advantageous
  • Advanced communication and presentation skills (verbal and written)
  • MS Word, PowerPoint and Excel Skills necessary


  • Full-time permanent position with a high growth company
  • A dynamic office with a team of very committed and energetic people
  • Attractive salary package and bonus structure
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