Ecommerce Specialist

  • Full Time
  • Melbourne

Website DNA Talent

Ecommerce Specialist

About the Company

Our client is a newborn brand dealing with 100% organic cotton clothing. It offers a wide range of basics, seasonal fashion, sleepwear, home and accessories.

About the Role

Our client is looking for an eCommerce Specialist to join their team to help execute the company’s strategy, and to achieve objectives through the effective development, coordination and drive the brand forward.

Responsibilities

  • Reports to the Ecommerce Manager
  • Executing administrative & content tasks on the company’s website – including but not restricted to updating product, merchandising, enriching data for all online platforms.
  • Reviewing Online orders and communication directly with the Distribution Centre and courier services.
  • Content merchandising and search optimisation across all platforms to maximise sales.
  • Manage online stock holding, ensuring product is displaying correctly, at the correct time. Feeding back to planning department any stock discrepancies or requirements
  • Troubleshooting customer issues with eCommerce operations – including but not restricted to selecting products, checking out and tracking parcels.
  • Assisting with Loyalty program management and queries
  • Working directly with digital agency on issues, UX/UI improvements, and projects
  • Liaising with logistics and warehousing regarding process, busy periods, pick run issues and administration and order issues.

Qualifications

  • Tertiary qualifications in digital, ecommerce, marketing or commerce.
  • Experience in eCommerce & customer care across retail preferred.
  • Can propose solution/business decisions and translates ideas into projects with discrete tasks.
  • Considers commercial impact of decisions & their work.
  • Complies with policy & procedure.
  • Upholds company’s culture & values.
  • Understand the key measures such as conversion, bounce rate, visitors and basket size to discover trends.
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