Customer Service Team

  • Full Time
  • Melbourne

Website DNA Talent

About the Company

Our client is operating as global scale up, to ensure autonomy and speed of execution, but are backed by two well established and well-respected energy businesses.

They focused on a cheaper, greener, simpler approach and pride of their excellent customer service.


About the Role

An exciting opportunity is now available for a highly motivated and proactive individual to join our client’s team in Melbourne CBD in the role of Customer Service. This diverse opportunity will involve liaising with customers and clients, receiving enquiries via phone and email, as well as assisting with various administrative duties.

This is a fantastic chance to join a friendly, stable, enthusiastic, high performing and supportive company that values its people in an industry that’s rapidly changing.


Responsibilities

  • Managing customer’s escalations and queries.
  • A drive and energy to succeed
  • Manage escalated issues and ensure the customers’ needs are always met
  • Liaise with internal and external stakeholders in a professional manner
  • Be the owner and have responsibility for different Projects & Customer Success (updating customer and CRM)
  • Support the team through general administrative duties and data entry
  • Work within our team to ensure sales and margin target are achieved


Skills

  • Solid experience in B2C and account management
  • Previous exposure to CRM systems (preferred not essential)
  • Competent and confident with making inbound phone calls to customers
  • Be a quick learner and self-motivated
  • High attention to detail
  • Strong written, verbal communication and problem-solving skills
  • A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
  • Energy Retail Sector is desirable but training and support is provided.
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