Claims Consultant – Melbourne CBD

Website DNA Client

Do you have a passion for Claims? This role is the role for you then! Our Client is looking for an experience Claims Consultant to join a vibrant, fast-paced and friendly environment team in Melbourne CBD.

As Claims Consultant, you’ll be there to assist the customers when they need the client most, initiating claims as a reassuring first point of contact. You will demonstrate strong problem-solving skills and strive to meet the customer’s expectations by ensuring a professional and courteous experience is being delivered to each and every customer.

The company prides itself in their staff being the most important contributors to the company’s success. They aim to attract and retain the best talent in every aspect of the business.


  • Ensuring a fair and reasonable outcome for our customers
  • Processing claims for customers via telephone enquiries
  • Handling confidential claims information discreetly and professionally
  • Driving service outcomes for internal and external customers
  • Adhering to all compliance and legislative requirements
  • Processing settlements where appropriate

Essential skills and experience

  • Insurance, superannuation, allied health or relationship management/case management experience
  • Excellent written and verbal communication skills
  • Positive and proactive attitude to change
  • An empathetic disposition, with an understanding of the importance of commercial decisions
  • Proven success within a fast-paced environment
  • Employer loyalty, showing tenure and success

If this sounds like you, then send your CV and covering letter through to the following email address:


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